9bbb Privacy Policy — Your Information Kept Safe

Introduction and Scope of the Policy

1 About This Policy

This privacy policy ("Policy") applies to all services, websites, and applications of the 9bbb platform. It describes how we collect, use, store, and protect your personal information.

By using the 9bbb platform, you are considered to have given your consent to the terms of this Policy. We may update this Policy from time to time — any changes will be published on this page. We therefore ask that you check this page regularly.

This Policy applies only to individuals aged 21 (twenty-one) years or older, as only adults may register and participate on our platform.

2 Scope of the Policy

This Policy applies in the following cases:

When visiting any page of the 9bbb website
When creating an account or logging in to 9bbb
When making a deposit, withdrawal, or any financial transaction
When using our games, slots, cricket betting, or live casino services
When contacting our customer support team
When accepting promotional offers or bonuses

What Information We Collect

3 Information Collected Directly from You

When you create an account on 9bbb or use our services, we may collect the following information:

Identity information: Full name, date of birth, national ID or passport number (for age verification)
Contact information: Mobile number and email address
Financial information: bKash, Nagad, Rocket, or bank account details (for processing transactions)
Account information: Username, password (in encrypted form), account preferences and settings
Activity information: Gaming history, bet records, transaction history, and bonus usage details

4 Automatically Collected Information

When you visit our platform, certain information is collected automatically:

IP address and geographic location (up to country level)
Browser type, version, and operating system
Pages visited, time, and session duration
Information obtained from cookies and similar tracking technologies
Referral URL (the site you came from)

Data Type	Purpose of Collection	Retention Period
Identity and age verification information	Account verification and age confirmation	Five years after account closure
Financial transaction details	Payment processing and fraud prevention	Seven years from the date of the transaction
Gaming activity records	Responsible gaming monitoring	Three years after account closure
Cookie and session data	Experience improvement and security	At end of session or after 30 days
Customer support communications	Issue resolution and quality assurance	Two years from the date of contact

Purpose of Data Use

5 For Providing Core Services

We use the information you provide to operate 9bbb's core services:

Account creation, verification, and maintenance
Processing deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer
Managing welcome bonuses and promotional offers
VIP point tracking and cashback confirmation
Managing gaming sessions and betting activity

6 For Security and Quality Control

We use your information to ensure your protection:

Prevention of fraud, cheating, and money laundering
Detection of unauthorized access to accounts
Adherence to responsible gaming guidelines
Identifying and resolving technical issues on the platform
Fulfilling legal obligations

7 For Communication and Support

We make relevant communications to improve your experience:

Transaction confirmations and account notifications
Customer support via live chat and email
Notice of important policy changes
Updates regarding technical issues

8 For Service Improvement

We analyze your usage patterns to further improve 9bbb:

Analysis of platform performance and speed
Planning new games and features
User experience research
Customizing services to meet the demands of the Bangladeshi market

Sharing Information with Third Parties

9 When and With Whom Information Is Shared

9bbb does not sell or rent your personal information. However, information may be shared with trusted partners in the following limited circumstances:

Payment processors: Necessary information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, or bank transfer. These third parties follow strict security standards.
Game software providers: Limited technical information may be shared with providers such as PG Soft, Pragmatic Play, JILI, and Spribe to operate games on our platform.
Legal obligations: Information may be disclosed as required by court orders, requests from investigating authorities, or to comply with applicable law.
Security-related: Information may be shared with relevant authorities to prevent fraud or money laundering.
Business transfers: In the event of a company merger or acquisition, information may be transferred after notifying users in advance.

10 Ensuring Third-Party Security

9bbb only works with third-party service providers who maintain appropriate standards for protecting personal information. We ensure through contracts that they use your information only for the specified purpose and do not disclose it to any other party.

A third-party service provider may process information in accordance with its own privacy policy. However, 9bbb verifies their security standards before establishing a partnership.

Cookies and Tracking Technologies

11 What Are Cookies and How We Use Them

Cookies are small text files stored in your browser. 9bbb uses the following types of cookies:

Essential cookies: For maintaining login status, security verification, and ensuring the basic functionality of the platform. These cookies cannot be disabled.
Functional cookies: For remembering your preferred language, theme, or game settings.
Analytical cookies: To understand which parts of the platform are used most, helping to improve the service.

Cookies can be controlled or deleted from your browser settings. However, disabling essential cookies may cause some services to not work properly.

Methods of Data Protection

12 Security Measures

9bbb has put in place high-standard technical and administrative measures to protect your personal information:

SSL/TLS encryption: All data exchanged between your browser and our servers is secured through SSL encryption.
Password hashing: Your password is never stored directly — industry-standard hashing algorithms are used.
Access control: Only authorized personnel may access personal information for specific purposes.
Regular audits: Our systems and security measures are regularly reviewed and tested.
Data backup: Secure backups of data are maintained to reduce the risk of accidental data loss.

While we take the highest security measures, it is not possible to guarantee zero risk in transmitting information over the internet. It is therefore very important that you keep your account password confidential and do not share it with others.

Your Rights and Controls

Right to Access Information

You may request to know what information we hold about you. Upon applying by email, we will provide the details within the specified time.

Right to Correct Information

If any of your information is incorrect, you may request a correction. The facility to update your name, contact details, or other particulars is provided.

Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

Right to Object to Processing

You may object to marketing communications or certain types of data processing. We will review your objection appropriately.

Right to Data Portability

You may request your personal information in a common, readable format, which can be taken to another service if needed.

Right to Restrict Processing

In certain circumstances, you may request that processing of your information be temporarily restricted. During this time, it will only be stored.

13 How to Exercise Your Rights

To exercise any of the rights listed above, please contact our customer service team. We will notify you regarding your request within 30 business days. You may be required to provide certain information for identity verification, which will be used solely for that verification process.

Please note that some requests may be partially or fully unable to be fulfilled where required by legal obligations, fraud prevention, or protection of our legitimate interests. In such cases, we will explain the reason.

Data Protection for Minors

14 Information of Those Under 21

9bbb is an adult gaming platform and provides services only to individuals aged 21 (twenty-one) years or older. We do not knowingly collect personal information from anyone under the age of 21.

We conduct an age verification process at the time of registration. If we become aware that information belonging to a minor has entered our system, that account will be closed and all associated data will be deleted.

A request to parents and guardians — if your child has ever used 9bbb, please contact us immediately.

Policy Changes and Updates

15 Privacy Policy Updates

9bbb may amend or update this privacy policy as needed. In the case of significant changes, we will:

Publish the new version on this page and indicate the date of the changes
Notify registered users via email or through the platform
Consent may be requested on the first login after the changes

Continuing to use 9bbb after the latest update means you agree to the revised policy. It is therefore recommended that you visit this page regularly.

16 Applicable Law and Dispute Resolution

This privacy policy will be governed in accordance with applicable law. Any disputes relating to this policy will first be attempted to be resolved through discussion. If a resolution cannot be reached through discussion, the appropriate legal process will be followed.

If any part of this policy is found to be invalid or unenforceable, the remaining parts will continue to be fully effective.

9bbb's Privacy Policy and the Protection of Your Information